Privacy Policy
At Divoholic, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from www.divoholic.com (the “Site”).
1. Information We Collect
When you visit our Site, we automatically collect certain information about your device, including:
Information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Details about the individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with our Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
Your name, billing address, shipping address, payment information (including credit/debit card details or other payment methods), email address, and phone number.
We refer to this information as “Order Information.”
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including payment processing, shipping, and confirmations.
Communicate with you regarding your orders or inquiries.
Screen our orders for potential risk or fraud.
Improve and optimize our website, products, and customer experience.
Send you marketing and promotional messages (only if you have opted in).
3. Sharing Your Information
We share your information with trusted third parties only when necessary to operate our business, such as:
Shopify, which hosts our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
Payment gateways (e.g., Visa, MasterCard, PayPal, Apple Pay) to process your transactions securely.
Shipping partners to deliver your orders.
We may also share your information to comply with applicable laws, regulations, or legal requests.
4. Cookies
Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.
We use cookies to:
Keep track of items in your shopping cart.
Understand how you interact with our site.
Enhance and personalize your shopping experience.
You can choose to disable cookies through your browser settings, but some features of our site may not function properly as a result.
5. Data Retention
When you place an order through our Site, we will maintain your Order Information for our records unless and until you ask us to delete it.
6. Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive data (such as payment details) is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers’ databases, accessible only by authorized individuals.
7. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications at any time.
Request information about how your data is processed.
To exercise these rights, please contact us at support@divoholic.com.
8. Third-Party Links
Occasionally, our site may contain links to other websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our Site after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to make a complaint, please contact us at:
📧 support@divoholic.com
📍 Divoholic HQ – Abu Dhabi, United Arab Emirates
